Alitalia Seat Assignment


Picking Seats on Alitalia Flight Booked Through Delta


Picking Seats on Alitalia Flight Booked Through Delta

Hi All,

I've been getting the run around from both Alitalia and Delta, so I hope somebody here can help me. I have a 3 leg flight coming up in May that I booked through Delta. The 1st and 3rd legs are on Delta planes, so I had no issues picking my seats, however, the 2nd leg is on an Alitalia plane. Delta said that I need to call Alitalia directly to book my seats, but Alitalia says that either they can't find my reservation, or that Delta needs to pick my seats for me.

Does anyone know how situations like this are normally handled?

Thanks in advance!
 
 
Apr 2, 14, 3:53 pm
 
Programs: DL Platinum, MillionMiler, HH Silver
Call Delta and ask for your Alitalia record locator for the AZ segment. Call Alitalia and give them that reservation number (will be different from your DL reservation) and providing your call is not dropped, you should be able to pick seats. Unless it's an intra-Europe flight - then they may not assign seats more than 24hrs in advance. Hope this helps.
 
Apr 2, 14, 4:04 pm
 
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, SPG Gold, MR Gold, Nat'l Exec, Avis Presidents Club
+1, this is the way to do it. Alitalia needs to assign the seats (if advance seat assignment is possible). Alitalia was able to locate my reservation without needing the Alitalia record locator... I have an upcoming trip for which I gave them the Delta record locator, and the dates, flight numbers, and passenger names. They were able to find it based on that, though the agent had to check in a few places, and they provided me with the AZ record locator. My flight was intra-Europe (all within Italy, actually) but Business class so that might have made a difference as far as being eligible for advance assignment.
Originally Posted by millionsandmillions
Call Delta and ask for your Alitalia record locator for the AZ segment. Call Alitalia and give them that reservation number (will be different from your DL reservation) and providing your call is not dropped, you should be able to pick seats. Unless it's an intra-Europe flight - then they may not assign seats more than 24hrs in advance. Hope this helps.
 
Apr 2, 14, 4:15 pm
 
Programs: Delta DM (2 MM) ; Sky Club (Lifetime) ; Former DL/AMEX Platinum Cardholder
Based on my experience last week (FCO-JFK), no matter how many times you call either AZ or DL, there exists a high probability that the seat selection will not "stick".
I seem to have been able to better keep coach seating assignments, though I'd certainly not recommend this mode of transport (10 across on the 777) if you have a choice.
Best advice is to call often, and check in early as possible on your day of travel.
 
Apr 2, 14, 4:29 pm
Picking Seats on Alitalia Flight Booked Through Delta

I've been able to pick seats with a phone call to AZ giving my flight info and names, no PNR needed.
 
Programs: DL DM, SC Lifetime, Admirals Club Lifetime, LVC everywhere
 
Apr 2, 14, 5:06 pm
 
Programs: AA EXP, United PS, Hyatt Diamond, Marriott Plat + SPG Plat, Club Carlson Gold, Amtrak
Last time I was on AZ was in 2012... Put in a call for seats on four separate PNRs and they all stuck without issue.

I guess the general rule of thumb regarding seat selection on partner flights is that crap happens, so YMMV.
 
Apr 2, 14, 7:26 pm
A FlyerTalk Posting Legend
 
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
I don't think DL can easily see the AZ PNR. A better approach would be to try to find your itinerary online using the ticket number, perhaps with the Saudia website--I'm not kidding, it works surprisingly well to see the basics or a reservation on another carrier--if you can't do this with the AZ or AF/KLM website. If you can't pull up the reservation on the AZ website, call AZ (patience!) and ask them to check that your ticket and reservation are in order (GET THE AZ PNR), then ask them to help you with a seat assignment.

Last edited by MSPeconomist; Oct 24, 17 at 12:07 am Reason: Typo
 
Apr 3, 14, 12:10 am
 
Programs: FB Gold Privilege
Booked my ticket on DL.com using pesos and then used the DL PNR number on Alitalia.it (view booking). Once the booking loaded on AZ's website, it displayed the AZ PNR. I then called the US AZ number and got a seat in less than one minute. The DL app reflected my newly chosen seat right away. This was on a MIA-FCO flight.
 
Jun 28, 17, 10:16 pm
Seat Selection Problems with Codeshare

I am having problems getting a seat assignment on two AZ flights booked on delta.com for BOS-FCO-BOS four weeks from now. My itinerary shows me as booked on the Delta codeshare flights rather than directly on the AZ flights.

I have the Alitalia PNR but when I call them (twice so far) the agents tell me that because I am booked on the codeshare they cannot access the seat map and let me select a seat. I have to wait until check-in for a seat assignment, which probably means a middle seat in the 2-3-2 PE seating. A Delta phone agent said there is nothing she can do as AZ controls the seat map, which makes sense. The Delta agent also said that I cannot change my reservation to be on the AZ flights rather than the codeshares without canceling and rebooking and paying the change fee, since I am out of the 24-hour cancellation period.

I have myself to blame in part for this predicament as I did not try to get the seat assignment until about 12 hours after the cancellation period. I’ve had no problems with similar seat assignment situations on VS and AF.

Does anyone have any suggestions? Has anyone been able to get a seat assignment with a codeshare flight such as this? It’s not clear from the earlier postings whether those who succeeded in getting seat assignments were booked on the AZ flight numbers or codeshares.
 
Programs: Delta PM, Sky Club
 
Oct 23, 17, 2:57 pm
 
I have a flight booked via Delta with one leg on Alitalia. When I first booked the flight, it appeared that I could select my seat on the Alitalia leg, but it would never stick.

Fast forward to a month later? Maybe two months? I tried - yet again - to select a seat via the Delta website, and THIS TIME it took. It's still showing. I feel confident that I may have a 50% chance of getting the seat I selected way after the initial booking.

I wish you good luck with your seat selection.
 
Oct 23, 17, 11:18 pm
 
Programs: Delta PM, Sky Club
Does your itinerary on delta.com show you on an Alitalia flight number or the Delta codeshare? When you would try to select seats before, could you actually see the available seats?

My itinerary has a place to click to select seats. When I do that I get a seat map in which all of Business and Economy are grey (can’t select) and Premium Economy, in which I’m booked, isn’t on the seat map at all. There’s a notice saying that the seat map is view only.

If I go into my itinerary on Alitalia.com I get a notice saying I can’t select seats until check-in.
Originally Posted by aquamarinesteph
I have a flight booked via Delta with one leg on Alitalia. When I first booked the flight, it appeared that I could select my seat on the Alitalia leg, but it would never stick.

Fast forward to a month later? Maybe two months? I tried - yet again - to select a seat via the Delta website, and THIS TIME it took. It's still showing. I feel confident that I may have a 50% chance of getting the seat I selected way after the initial booking.

I wish you good luck with your seat selection.
 
Oct 23, 17, 11:56 pm
A FlyerTalk Posting Legend
 
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
When you look at your itinerary on the AZ website, does it acknowledge your SkyTeam ElitePlus status? Also, does AZ participate in "manage my bookings"?
 
Oct 24, 17, 12:12 am
 
Programs: Delta 1 Million Miler, Delta DM, Hilton Diamond, SPG Gold, Marriott Gold, Hertz President's Circle
About one year ago I helped two friends of mine in this exact situation flying JFK-FCO on Alitalia metal booked through Delta.com. The seats were only able to be selected on the AZ website. When I logged in on AZ, their flights appeared with the AZ flight numbers, not any DL codeshare info. I had obtained the AZ PNR from an AZ phone agent, which you indicated you already have. When you log into the AZ website, how do the flights display, as in what flight numbers do they show? The actual AZ flight numbers or still DL codeshare flight numbers?

On a separate note, nothing to do with the OP, but why in 2017 can the partner airlines not make this simply “work?” We have to have the technological ability. The most frequent fliers on FT have trouble with this, and you have to be a master of workarounds to make this work, so how is an infrequent flier ever supposed to manage this process?
 
Oct 24, 17, 12:32 am
 
Programs: Delta 1 Million Miler, Delta DM, Hilton Diamond, SPG Gold, Marriott Gold, Hertz President's Circle
The only other suggestion I have in these situations is to be sure you’re talking to an actual AZ phone agent. For example, outside of the home country of a particular airline, often agents of other partner airlines handle the calls for another airline, so when you think you get a AZ agent you actually get a DL agent acting on behalf of AZ. This can lead to bad info and inability to perform certain functions. I have called the home country of airlines before if the issue is important enough, such as finding a phone number in Italy for AZ, calling, and selecting the English option. They have been able to do very routine things like seat selection without batting an eye because they’re operating in the native AZ computer system. You might pay a little for the phone call, but it depends on how much a certain seat is worth to you. I’m not saying that’s the problem in this specific case, but anything is worth a shot (only the OP can decide how much it’s worth).
 
Oct 24, 17, 12:40 am
 
Programs: Delta PM, Sky Club
It does not acknowledge my ST E+ status. In the passenger details it has my DL SkyMiles number and my Known Traveler number. It give space to add passport info but immediately loses anything I enter.

There is a tab labeled Customize Your Travel. That leads to an option to click on Your Seats on Board. If I click on that I get a message saying “We are sorry. You cannot select seats for any flights now. You may select your seats upon checkin.”

When I log into the AZ website (which I can do with either the DL or the AZ confirmation number) my flight information shows only the Delta codeshare info with a note “Operated by Alitalia” but the corresponding AZ flight numbers are nowhere in evidence. It’s easier to ascertain the AZ flight numbers on the DL website.

This is SO frustrating. I will try again to call Alitalia, but I am not optimistic. I believe the telephone number is an Alitalia number, not handled by Delta, unless DL is hiring special phone agents with accents to answer the Alitalia calls! However, it sounds worth trying to call a number in Italy with Skype voice calling.
Originally Posted by MSPeconomist
When you look at your itinerary on the AZ website, does it acknowledge your SkyTeam ElitePlus status? Also, does AZ participate in "manage my bookings"?
Originally Posted by DLDiamond2013
About one year ago I helped two friends of mine in this exact situation flying JFK-FCO on Alitalia metal booked through Delta.com. The seats were only able to be selected on the AZ website. When I logged in on AZ, their flights appeared with the AZ flight numbers, not any DL codeshare info. I had obtained the AZ PNR from an AZ phone agent, which you indicated you already have. When you log into the AZ website, how do the flights display, as in what flight numbers do they show? The actual AZ flight numbers or still DL codeshare flight numbers?
 
Oct 24, 17, 10:55 pm
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The 3 legs of my flight are with Delta/KLM, all confirmed with seats assigned. I have a return flight on Alitalia, Milan, It to JFK in September. This is all one ticket which was purchased from Priceline. All is good except the Milan to JFK flight (Alitalia). Alitalia will not allow me to select my seat at this time. They say "at the gate". They will not allow me to upgrade to business class. They say do to the Priceline purchase this is the reason.
It is a code share flight. Alitalia doesn't allow you to choose a seat in advance when you don't book directly with them. You will be able to choose a seat at check in 24 hours before you leave or at the airport. Many foreign airlines do this when you don't book directly.

It has nothing to do with Priceline, it's Alitalia's rules.
William there are times that the airlines do not allow for advance seat selection -- it can depend on fare class and whether a ticket was bought directly from the airline or from a 3rd party -- and the issue is the same for upgrading -- the fare may not be an upgrade eligible fare.

For an upgrade Alitalia says the following on the website:

"Who has the right to "Get an Upgrade"?

All passengers with an Alitalia ticket that starts with the number 055"

055 means that the ticket was issued by Alitalia itself and not through an OTA.

Some airlines do not even allow for advance seat assignments when a ticket is bought from a codeshare -- buying from a third party OTA is even more difficult,
It has nothing to do with buying through a travel agent or not. 055 just means it's a ticket booked on Alitalia ticket "stock." If I buy a ticket JFK-MXP for an Alitalia flight # on Alitalia metal, it'll be on 055 stock whether I buy it through Expedia, Amex, a local travel agent, or Alitalia's website. In this case, it sounds like it's either a Delta codeshare, or was booked through Delta, in which case it's probably on Delta stock, 006.
Is there a different confirmation number exclusive to Alitalia but still associated with this reservation? Even though it was booked with Delta each codeshare airline can have its own number. See if there's a number from Alitalia and you might be able to select seats and/or upgrade that way. Something similar happened with a United flight my husband was going to take. There were codeshares with Asiana and ANA and each airline had its own confirmation number. I was able to select seats on those flights by going to their respective websites.

I just realized I did the same thing with a trip we have in a few weeks on Delta. I got confirmation numbers for the partner codeshares and was able to select seats that way (KLM and Czech).
I had a similar situation a few years ago with Croatia Air from Paris to Zagreb booked thru United (I think, maybe Delta). I emailed CA directly and told them what kind of seats I wanted (2 on the aisle across from each other, row # didn't matter) and they assigned them right away, answering my email immediately. We got to the tix counter at CDG 3 hours early and were able to snag exit row seats from a very nice agent. So try every possible way to communicate with Alitalia, you just never know.

If all else fails, talk to the gate agent before the flight, and be prepared to approach other passengers to switch seats ... many people don't have assigned seats so there's usually quite a lot of flexibility. I hate to add this, but watch the news to be sure Alitalia is still OK ... if they cease operations, you want to be the first in line to book something else.
William, if you can't get seat assignments when you do your online check in, make sure you arrive at the airport very early to get assignments there. The earlier you arrive, the better the chance of getting the best of what is available. Recommended time for international flights is 3 hours before your flight is due to leave.
Great point @Neil
William, if you can't get seat assignments when you do your online check in, make sure you arrive at the airport very early to get assignments there. The earlier you arrive, the better the chance of getting the best of what is available. Recommended time for international flights is 3 hours before your flight is due to leave.

booked through Priceline cannot get seat assignments on Alitalia

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